If you need help from our foodbank there are a few simple steps to follow.
The most important step is to get a foodbank voucher.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will assess your situation and, if you meet the criteria, they will issue you with a foodbank voucher. The local agency can also provide support, if needed, to help address the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, District Council departments including housing, customer services and children’s services, health visitors, social services, Churches, schools and some local charities. During the current crisis, it may not be possible to meet face to face, but they should be able to speak with you on the phone.
1. Get in touch with us.
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Arrange a visit to the referral agency.
They will discuss your situation and supply you with a foodbank voucher where appropriate.
If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
3. Bring your foodbank voucher to your nearest foodbank centre.
You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.
During the current crisis our distribution procedures will be constantly changing, so please call or email for the latest news.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.
4. Ways to get further support.
If you need further support, you can contact us on 07826 376343 or [email protected] Alternatively, follow the link https://norfolkcan.org.uk then click Directory for a list of a range of agencies who can help with issues causing crisis.